To The Core Limited T/A Core Ciders – Terms & Conditions Of Website Use and Company Refunds/Returns Policy
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of a website maintained by To The Core Limited (our “Website”). Please read these terms of use carefully before you start to use our Website.
This Website is maintained by To The Core Limited (“we” or “us”) for the personal & trade use, of persons who are lawfully permitted to consume alcoholic beverages, in countries and other territories where the consumption of alcoholic beverages is lawful. By using our Website, you indicate that you accept these terms of use and that you agree to abide by them.
Please exit our Website immediately if you do not accept these terms of use, are not of a legal age for consuming alcoholic beverages in the country or other territory in which you are located, or are accessing our Website in a country or other territory where use of our Website is not permitted.
Information About Us
To The Core Limited is registered in England & Wales under company number 10890584 with a registered office and main trading address at: 155 Manners Road, Southsea, Hampshire, PO4 0BD, United Kingdom. We are currently not a VAT registered company. We are registered Our AWRS number is XFAW00000115936.
Accessing Our Website
Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw, amend, suspend or terminate indefinitely the service we provide on our Website without notice. We will not be liable if for any reason our Website is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your Internet connection are aware of these terms, and that they comply with them.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of a registration scheme or a security procedure, you must treat such information as confidential, and you must not disclose it to any third party. We will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms & Conditions. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. From time to time, we may restrict access to some parts of our Website, or our entire site, to users who have registered with us.
Core Store Orders
- Minimum order one case.
- To The Core Ltd T/A Core Ciders will not sell or deliver alcohol to persons under 18 years of age.
- All products are subject to availability.
- Please allow 3-5 working days for delivery from receipt of order in the UK.
- To The Core Ltd T/A must be notified immediately of any breakages, shortfalls or missing deliveries.
- Cancellations must be notified to us within 24 hours and may be subject to a cancellation fee.
- Errors and omissions excepted.
Returns
By using a trusted courier service, we have tried to ensure that your purchases arrive in the same condition they left us. However, breakages may occasionally happen; similarly, goods may occasionally be faulty.
If you are not satisfied for any reason with your purchase, please notify Core Ciders within 5 working days via email. A replacement order will dispatched to you within 7 working days at no extra cost.
Our Refunds and Returns Policy lasts 30 days from the date of your order. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 7 working days.
Product Exchanges
We only replace items if they are defective or damaged. If you need to exchange your order for the same item, please send us an email at info@coreciders.com. Items will then need to be shipped to:
To The Core Ltd T/A Core Ciders
155 Manners Road
Southsea
Hampshire
PO4 0BD
Shipping Details for Returns
To return any products to us, you should use the address provided above. You will be responsible for paying for your own shipping costs for returning your item unless the product is defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are waiting for a product exchange, depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Refunds will not be issued without the returned item unless previously agreed via email with To The Core Ltd.
Sale Items Policy
Only regular priced items can be refunded. Sale items cannot be refunded, returned or exchanged.
Late or Missing Refunds
To The Core Ltd reserves the right to delay the return of a refund for any reason.
If you haven’t yet received an expected refund from Core Ciders, first please check your bank account again. If your refund is still not present please contact us via email and/or WhatsApp before contacting your bank. Contact details can be found on the Contact Us page on this website.
Intellectual Property Rights
Core Ciders and all associated logos are registered Trademarks in the United Kingdom and the European Union owned solely by To The Core Ltd.
To The Core Ltd T/A Core Ciders are the owner or the licensee of all intellectual property rights in our Website, and in the materials published on it, including but not limited to trademarks, designs, logos, text, images, audio and video materials, look and feel and software (including code, interface and website structure) (“Materials”). The Materials are protected by intellectual property laws and treaties around the world. All such rights are reserved. You may not remove any copyright or other proprietary notices from any Materials on our Website.
We reserve the right to copy protect any of the Materials on our Website. Provided that you are located in a country or other territory where the consumption of alcoholic beverages is permitted AND you are of a legal age to consume alcoholic beverages in the country or other territory in which you are located, you may print a reasonable number of hard copies, and may download extracts, of any page(s) from our Website for your lawful, personal, non-commercial use. Unless otherwise specifically authorised by To The Core Ltd (by way of example only, explicit instructions such as “Click Here to Enlarge this Image”) you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text or proprietary notice. All other copying (whether in electronic, hard copy or other format) reproduction, transmission, public performance, distribution, commercial exploitation, adaptation, translation, modification, bundling, merging, sharing or making available to any person, or creation of any derivative works of our Website or the Materials on our Website is prohibited and may breach intellectual property laws and other laws worldwide.
Our status (and that of any identified contributors) as the holders of rights in the Materials on our Website must always be acknowledged.
You must not use any part of the Materials on our Website for commercial purposes without obtaining a licence to do so from us and, where applicable, our licensors.
If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the Materials you have made.
Acceptable Use
You may use our Website only for lawful purposes and we reserve the right, in our sole discretion, to terminate your use of the Website.
You may not use our Website:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- To send, knowingly receive, upload, download, use or re-use any Material which does not comply with our content standards below.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware (“Malicious Code”).
Our Website Changes Regularly
We aim to update our Website regularly, and may change the content at any time. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.
Our Liability
The material displayed on our Website is provided “as is” and without any guarantees, conditions or warranties as to its accuracy. We hereby expressly exclude: all conditions, warranties, and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time, and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Because some jurisdictions do not allow the exclusion of limitation of liability or damages, To The Core Ltd’s liability in such jurisdictions shall be limited to the extent permitted by law.
If you have any concerns about material which appears on our Website , please contact us by email at info@coreciders.com